FAQ

Can’t find your answer?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.

Orders & Shipping

1. How can I place an order?

Browse products, add them to cart, then proceed to checkout. If you need help, contact our team.

2. Do you offer international shipping?

Shipping availability depends on destination. Please contact us for current options and timelines.

3. How long does shipping take?

Shipping times vary by location and shipping method. You’ll see estimates during checkout.

4. Can I track my order?

Yes, once your order ships you’ll be able to track it from your account or via the shipment link.
Returns & Exchanges

5. What is your return policy?

Please review our Return Policy page for full details and eligibility.

6. How do I initiate a return or exchange?

Contact our support team with your order number, and we’ll guide you through the process.
Jewelry Care

7. How do I take care of my jewelry?

Store pieces separately, avoid harsh chemicals, and clean gently with a soft cloth.

8. Is your jewelry hypoallergenic?

Many of our materials are skin-friendly; if you have sensitivities, contact us before purchase.
Customization & Sizing

9. Do you offer custom jewelry?

Customizations may be possible depending on the piece. Please contact us with your request.

10. How do I find my ring size?

Use a ring sizer or measure an existing ring. If you’re unsure, reach out and we’ll help.